Question 1

How do I reach your customer support team?

Accepted Answer

You can reach our customer support team via phone at 855.700.7510 or email at info@relyonsuperior.com. Our support team is available to assist with inquiries, technical support, and product information.

Question 2

What industries does Superior primarily serve?

Accepted Answer

Superior serves a wide variety of industries such as manufacturing, automotive, pharmaceuticals, paints and coatings, plastics, printing, and maintenance cleaners. Our diverse product range and tailored solutions cater to the specific needs of these sectors and many more.

Question 3

How does Superior ensure the safety and compliance of its chemical products?

Accepted Answer

Superior ensures the safety and compliance of its chemical products through rigorous testing, adherence to regulatory standards, and comprehensive quality control measures. We provide detailed safety data sheets and technical documentation to equip our customers to use our products safely and in compliance with all relevant regulations.

Question 4

What is the process for custom blending and private labeling?

Accepted Answer

The process for custom blending and private labeling involves consultation with our technical team to understand your specific requirements, formulation development in our in-house lab, testing and validation, and finally, production and packaging. We work closely with customers to ensure the final product meets their exact specifications.

Question 5

What types of waste can Superior handle through its disposal services?

Accepted Answer

Superior can handle a wide range of hazardous and non-hazardous waste, including industrial solvents, chemicals, and by-products. Our disposal services are designed to be eco-friendly and compliant with all environmental regulations.

Question 6

How does Superior’s recycling process work?

Accepted Answer

Superior’s recycling process involves collecting used or waste materials, processing them through advanced reclamation and purification techniques, and reintroducing them into the supply chain as high-quality, usable products. This process helps reduce waste, lower disposal costs, and promote sustainability.

Question 7

What support services are available to troubleshoot performance issues?

Accepted Answer

Superior provides comprehensive technical support services, including phone and email support, on-site troubleshooting, and access to our team of industry experts and degreed chemists. We are committed to resolving any performance issues quickly and effectively to ensure our customers’ operations run smoothly.

Question 8

Do you offer emergency support or expedited service options?

Accepted Answer

Yes, we offer emergency support and expedited service options to address urgent needs. Our dedicated support team is available to respond promptly to critical situations, providing the necessary assistance to minimize downtime and disruption.

Question 9

Can Superior customize products to meet specific operational requirements?

Accepted Answer

Superior specializes in customizing products to meet specific operational requirements. Our custom blending and formulation services ensure that customers receive solutions tailored to their unique needs, enhancing performance and efficiency in their operations.

Question 10

What are the capabilities of your in-house lab for developing tailored solutions?

Accepted Answer

Our in-house lab is equipped with advanced analytical and testing equipment, allowing us to develop tailored solutions that meet the specific needs of our customers. Our team of experienced chemists and specialists work closely with customers to create custom formulations that deliver optimal performance and value.

Question 11

What quality control measures are in place to ensure product consistency?

Accepted Answer

Superior implements stringent quality control measures at every stage of the production process, from raw material sourcing to final product testing. We adhere to ISO 9001:2015 quality management standards, ensuring that every product meets our rigorous specifications for consistency and performance.

Question 12

Can you provide detailed technical data sheets and safety data sheets for your products?

Accepted Answer

Yes, we provide detailed technical data sheets (TDS) and safety data sheets (SDS) for all our products. These documents contain essential information on the physical and chemical properties, handling instructions, and safety precautions, ensuring our customers have all the information they need to use our products safely and effectively.

Question 13

How do your waste disposal and recycling services help us comply with environmental regulations?

Accepted Answer

Superior’s waste disposal and recycling services are fully compliant with local, state, and federal environmental regulations. We provide eco-friendly disposal methods and efficient recycling processes, ensuring that hazardous materials are handled safely and responsibly. Our services help customers meet regulatory requirements and minimize their environmental footprint.

Question 14

What certifications do your products have regarding environmental standards?

Accepted Answer

Superior’s products are certified to meet various environmental standards, including ISO 14001 for environmental management systems and ACD Responsible Distribution® certification. These certifications demonstrate our commitment to sustainability and environmental stewardship.

Question 15

How do your waste disposal services minimize environmental impact?

Accepted Answer

Our waste disposal services minimize environmental impact by using state-of-the-art methods to safely and efficiently process hazardous and non-hazardous waste. We emphasize recycling and reuse wherever possible, reducing the amount of waste sent to disposal and promoting a circular economy.

Question 16

What sustainability initiatives does Superior support?

Accepted Answer

Superior supports various sustainability initiatives, including energy-efficient manufacturing, waste reduction programs, and sustainable sourcing of raw materials. We actively collaborate with customers and industry partners to promote environmental responsibility and develop innovative solutions that contribute to a more sustainable future.

Question 17

How can partnering with Superior help us achieve our sustainability goals?

Accepted Answer

Partnering with Superior helps customers achieve their sustainability goals through our comprehensive range of eco-friendly products and services. Our expertise in waste management, recycling, and sustainable product development provides customers with the tools they need to reduce their environmental impact and promote sustainable practices within their operations.

Question 18

What is the lead time for ordering and receiving industrial solvents and chemicals?

Accepted Answer

The lead time for ordering and receiving our industrial solvents and chemicals typically ranges from 1 day to 2 weeks, depending on product availability and order size. We strive to maintain adequate inventory levels and utilize efficient logistics to ensure timely delivery. If you need products quickly, just let us know. We often deliver products the same day you order using our own delivery fleet!

Typically, the lead time for ordering and receiving our industrial solvents and chemicals ranges from 1 day to 2 weeks, contingent upon product availability and order size. We are committed to maintaining robust inventory levels and employing efficient logistics to ensure timely delivery. If you require expedited service, just let us know. Often, we can deliver products the same day using our dedicated delivery fleet!

Question 19

Do you offer bulk purchasing options and volume discounts?

Accepted Answer

Yes, Superior offers bulk purchasing options and volume discounts to accommodate the needs of our customers. Our bulk purchasing programs are designed to provide cost savings and logistical efficiencies for larger orders.

Question 20

What measures does Superior take to ensure consistent product quality and supply chain reliability?

Accepted Answer

Superior ensures consistent product quality and supply chain reliability through rigorous quality control processes, strategic supplier partnerships, multiple sources, and robust inventory management systems. We conduct thorough testing and verification of all products before they reach our customers, ensuring they meet our high standards of performance and reliability.

Question 21

What documentation and support do you provide for regulatory reporting?

Accepted Answer

We provide comprehensive documentation, including technical data sheets, safety data sheets, and regulatory compliance certificates. Our team is also available to assist with any regulatory reporting needs, ensuring our customers have the necessary information to meet compliance obligations.

Question 22

How do Superior’s products compare in cost to competitors’ offerings?

Accepted Answer

Superior offers highly competitive pricing for our range of industrial solutions. Our products are priced to provide excellent value, combining high performance with cost-effectiveness. We continually benchmark our prices against industry standards to ensure we deliver the best possible cost savings to our customers.

Question 23

What are the long-term cost benefits of using your custom blending and recycling services?

Accepted Answer

Our custom blending and recycling services are designed to maximize cost savings by optimizing product formulations and reclaiming valuable materials. By reducing waste and minimizing the need for new raw materials, our customers benefit from lower disposal costs and more sustainable operations, resulting in significant long-term savings.

Question 24

How does Superior handle price fluctuations in raw materials?

Accepted Answer

We mitigate the impact of price fluctuations in raw materials through strategic sourcing, long-term supplier agreements, and efficient inventory management. Our approach ensures stable pricing for our customers, helping them manage their budgets more effectively and avoid unexpected cost increases.

Frequently Asked Questions

General Information

Technical Support and Custom Solutions

Quality Assurance

Environmental Compliance and Sustainability

Product Availability and Delivery

Regulatory Compliance and Documentation

Cost Efficiency and Management